Privacy & Cookies Policy – Threaded Heights

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1. About This Policy
Threaded Heights (“we”, “our”, “us”) is operated by Kim Maouhoub, trading as a sole trader in the United Kingdom. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect
We may collect the following types of personal data:

• Name
• Email address
• Delivery address
• Payment information (processed securely by our payment providers)
• Order history
• IP address and device data (via cookies) 

3. How We Use Your Information
We use your information to:

• Process and deliver your orders
• Communicate with you about purchases
• Provide customer support
• Improve our website and services
• Comply with legal obligation

We do not sell or share your personal information with third parties for marketing.

4. Payment Processing
Payments are handled by secure third-party providers (e.g., Stripe, Wise, GoDaddy Payments).
We never store your full card information.

5. Cookies
Our website uses cookies to:

• Enable basic site functionality
• Remember your preferences
• Improve performance
• Provide analytics (anonymised) 

You can disable cookies in your browser at any time.

6. Your Rights (UK GDPR)
You have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Object to processing
• Request data portability 
• Withdraw consent at any time

To exercise these rights, email: hello@threadedheights.com

7. Data Retention
We retain your data only as long as necessary to fulfil orders, provide customer support, or meet legal requirements.

8. Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

9. Third-Party Services
We may link to external websites (Instagram, etc.). These have their own privacy policies, which we do not control.

10. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.

11. Contact Us
For questions or data requests, please contact:
hello@threadedheights.com